Keeping You Connected
At Sumitomo Electric Europe, we know that keeping equipment up and running is essential for maintaining productivity and avoiding unnecessary delays.
That’s why we provide technical support, repairs and maintenance services for customers using Sumitomo Electric fusion splicers and cleavers across Europe, the Middle East and Africa. Alongside our headquarters in Elstree, UK, we operate dedicated service centres in Elstree, Milan and Dubai, staffed by factory-trained technicians who support customers with repairs, servicing, diagnostics and training.
Our aim is simple: to help customers keep their equipment working reliably and minimise downtime when issues arise.
Repair, Cleaning & Maintenance Services
-
- Preventive maintenance
- Cleaning programmes
- Electrode replacement
- Arc conditioning
- Lens cleaning
- Camera alignment
- Power supply replacement
- Battery reconditioning and replacement
- V-groove cleaning and repair
- Fibre clamp repair and replacement
- Splice loss correction
- Test splicing and performance verification
With a combined 75+ years of industry experience, our highly–skilled technicians bring extensive knowledge of Sumitomo Electric products and the practical expertise needed to diagnose and resolve issues efficiently.
We also work with a network of authorised service providers across Europe, the Middle East and Africa. These partners are trained and certified by Sumitomo Electric, use genuine replacement parts, and have access to the latest software, tools and technical updates to support our equipment.
A list of authorised service providers can be found below. As some centres support specific product ranges only, please Contact Us to confirm service availability for your equipment.
Return Merchandise Authorisation (RMA) Service
We offer a Return Merchandise Authorisation (RMA) service for products requiring repair or maintenance. To request an RMA, simply download and complete the form below, then email it to operations@sumielectric.com. Our team will guide you through the next steps.