Fusion Splicer Service & Repairs

Keeping You Connected

At Sumitomo Electric Europe, we understand the significance of maintaining your equipment, machinery, and other critical systems operational to guarantee the prosperity of your business. To that end, we are dedicated to providing our customers with comprehensive after-sales technical support from our Elstree office in England. Additionally, we have Service Centres for fusion splicer/cleaver repairs and maintenance located in Elstree, Milan, and Dubai, where our experienced and highlyskilled, factorytrained technicians are available to offer repairs, as well as user training and development programmes, on Sumitomo Electric Europe products. We are committed to providing efficient diagnostic and tailoredrepair services that minimise onsite downtime and ensure your equipment is always operating at its best.

Our Repair, Cleaning & Maintenance Services include:

• Preventative Maintenance • Comprehensive Cleaning Programme • Electrode Replacement • ARC Conditioning • Lens Cleaning • Camera Alignment • Power Supply Replacement • Battery Reconditioning & Replacement • Repair and Cleaning of V-grooves • Fibre Clamp Repair and Replacement • Excessive DB Splice Loss Correction • Test Splicing for Performance Verification •

With a combination of 75+ years in the industry, our highlyskilled technicians possess the technical proficiency, vast product expertise, and extensive experience needed to provide prompt and efficient services.

Moreover, we train and support many authorised service providers across Europe, the Middle East and Africa. Our authorised service providers are trained and certified by us to guarantee highquality performance, and use only genuine Sumitomo parts for service and repair, as well as having access to the latest stateoftheart tools and software required to maintain your splicer. Furthermore, they DO NOT service or repair parallel imports or goods with an untraceable history.

Please find below a list of authorised service providers for Sumitomo fusion splicers in Europe, the Middle East, and Africa. Note that some of these service providers are only trained to service a limited range of our products. To confirm which products they can service, please Contact Us directly.

Return Merchandise Authorisation (RMA) Service

We offer a Return Merchandise Authorisation (RMA) service at Sumitomo Electric Europe. If you need to return your products for service or repairs, please do not hesitate to contact us.  To request an RMA, simply download and complete the form below, then email it to operations@sumielectric.com.

Authorised Service Providers

Austria
FOS Future and Optical Systems e.U.
Böheimkirchen
Website: www.fosfiber.at
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Belgium
CN Rood NV/SA
Brussels
Website: cnrood.com
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Bulgaria
Opticom
Sofia
Website: opticom.bg
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Croatia
Mjerne Tehnologie d.o.o.
Zagreb
Website: www.mteh.hr
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Cyprus
KN Electrologic Services Ltd
Strovolos
Website: www.electrologicservices.com
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Czech Republic
Optovit s.r.o
Ortenova
Website: www.optovit.cz
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Egypt
Universal Advanced Solutions
Cairo
Website: www.uas-eg.com
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Finland
BCC Solutions Oy
Helsinki
Website: www.bccsolutions.fi
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France
Sigatec SARL
Massy
Website: www.sigatec.fr
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France
Infractive SA
Clamart
Website: www.infractive.fr
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France
Laboptec SARL
Ige
Website: www.laboptec.com
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Germany
tso GmbH
Schalksmuhle
Website: www.tso-gmbh.de
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Greece
Exceed Solutions
Athens
Website: www.exceedsolutions.gr
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Iceland
Lysir ehf
Hafnarfjörður
Website: www.lysir.is
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Iraq
Al Nabaa Network Solutions
Baghdad
Website: www.alnabaa.com
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Ireland
Sumitomo Electric Europe Ltd – EMEA support centre
Website: www.sumitomoelectriceurope.com
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Israel
Wave Technologies (GRT) Ltd
Kfar Saba
Website: www.wavetech.co.il
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Italy
Sumitomo Electric Europe Ltd – Milan branch
Milan
Website: www.sumitomoelectriceurope.com
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Italy
MGM Industry s.r.l.
Afragola (NA)
Website: www.mgm-industry.com
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Jordan
Al-Waslat For Telecom and Electric Networking accessories Co.
Amman
Website: www.alwaslat.com
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Latvia
SIA Klinkmann Lat
Riga
Website: www.klinkmann.lv
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Luxembourg
CN Rood NV/SA
Website: www.cnrood.com
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Netherlands
CN Rood BV
Zoetermeer
Website: www.cnrood.com
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Norway
Fiberworks AS
Oslo
Website: www.fiberworks.no
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Poland
RATEART Dariusz Matyjewicz sp.k.
Lodz
Website: www.rateart.pl
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Portugal
Espectral Telecomunicações
Carnaxide
Website: www.espectral.pt
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Qatar
Stratiss Qatar W.L.L.
Doha
Website: www.strassqatar.com
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Romania
Celesta Comexim s.r.l.
Bucharest
Website: www.celesta.ro
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Saudi Arabia
Mejdaf Trading Company
Riyadh
Website: www.mejdaf.com
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Saudi Arabia
Electronic Solutions House Co t/a ‘CTS’
Riyadh
Website: www.ctsarabia.com
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Slovakia
Flextor s.r.o.
Bratislava
Website: www.flextor.sk
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Slovenia
Fokab d.o.o.
Trzin
Website: www.fokab.si
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South Africa
Lambda Test Equipment
Pretoria
Website: www.lambdatest.co.za
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Spain
INSEIN
Madrid
Website: www.inseinsl.com
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Spain
Fibercom S.L.
Zaragoza
Website: www.fibercom.es
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Sweden
Quality Networks Nordic AB
Farsta
Website: www.qnetwork.se
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Switzerland
Computer Controls AG
Otelfingen
Website: www.ccontrols.ch
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Turkey
Fotech
Istanbul
Website: www.fotech.com.tr
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United Arab Emirates
Sumitomo Electric Middle East Office – Dubai
Dubai
Website: www.sumitomoelectriceurope.com
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United Kingdom
Sumitomo Electric Europe Ltd – EMEA support centre
Elstree
Website: www.sumitomoelectriceurope.com
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